We stand behind every product we carry. Here's what to do if something isn't right with your order.
At Hijab Quarters, we take pride in the quality of every product we carry. Each order is personally packed and checked before it leaves us. In the unlikely event that you receive a defective item, we are committed to making it right.
Please read our policy carefully before making a purchase. By shopping with us, you agree to the terms outlined below.
We accept returns and exchanges for defective or damaged items only. To be eligible, all of the following conditions must be met:
Items returned due to a change of mind, or items that do not meet the above conditions, will not be accepted.
If you received a defective item, please contact us within 7 days of receiving your order via WhatsApp with the following:
Once your return is reviewed and approved, we will arrange for collection. Return shipping for defective items is covered by Hijab Quarters.
Exchanges for defective items are accepted subject to stock availability. We will do our best to provide a replacement of the same item in the same colour and size.
| Shipping | Responsibility |
|---|---|
| Returning the defective item to us | Covered by Hijab Quarters |
| Sending the replacement item to you | Covered by Customer |
The following are not eligible for return or exchange under any circumstances:
Have a defective item? Reach out to us on WhatsApp and we'll guide you through the process. Please have your order number and photos ready.
WhatsApp
Chat with us to initiate a return or exchange
Email
hijabquarters@gmail.com